We set out to build Clearpay as a tool to help people make the most of their money and manage their spending responsibly. Our mission is, and always will be, to empower our customers. Empowerment for us means that customers have the flexibility to spend, but within sensible limits and always remain in control of their finances.

To keep us focused on this mission, we have 4 guiding principles:

We also understand that your circumstances can change and that you may need our support. That’s why we’ve had a financial hardship policy from the beginning. And especially right now, with the COVID-19 crisis, we want you to know that we are here to help you with flexible options. If you need our support, please visit our hardship page. 

To keep us focused on this mission, we have 4 guiding principles:

1. Take it slow

Clearpay customers should only ever spend what they can afford to pay back. To make sure of this, we take time to get to know our customers before enabling them to spend more. Clearpay sets sensible initial spending limits that increase gradually over time. We assess every order request using our proprietary real-time Repayment Capability Check to determine spending capacity and a customer’s ability to repay on time.

2. Keep Clearpay free

When customers use Clearpay there is never any interest and no extra charges as long as they pay back on time. What you see is what you truly get. That’s why we have one simple single repayment option that’s easy to understand and stay on top of. We make money by charging merchants, not customers. This is our north star, our guiding light.

3. Late payments are bad business

It’s good for Clearpay when people pay on-time or early, not when they pay us late. We will only charge a late fee if customers miss a payment, but we’ll first do everything we can to help them avoid this, including sending reminders leading up to the payment due date and an alert after a payment has failed.

4. Happy customers make even more happy customers

The more people love using Clearpay, the more often they come back, the more they tell others about Clearpay and the more retailers want to offer Clearpay. Everybody wins when customers have a great experience. A big part of that is being committed to responsible spending and keeping our product simple, honest and transparent.